Frequently Asked Questions
Where will my car be picked up?
Cars Transport offer door-to-door car transport service, which means the transport carrier will come to your house and put your vehicle on the truck in front of you. However, often times even major cities have tiny roads, and trucks can’t drive on those small roads. Auto transport trucks can be as long as 75 ft long. If the truck can’t get to your house, generally the driver will contact you and let you know that you need to meet them in a nearby parking lot or some other place that the truck can fit in.
Many cities also prohibit giant trucks from going down minor roads (such as suburban roads). This is generally the reason why you may need to meet the carrier in a parking lot or someplace else that the truck can fit in.
How does the entire car shipping process work?
Once you submit your order either online or over the phone with one of our transport representatives, the shipping of your vehicle will be scheduled according to the first date available on your shipping order. Ninety percent of our orders get assigned to a truck within one week of that date. (Note: Once assigned, the vehicle usually gets picked up within a day or two (sometimes same day) of the assignment).
We will contact you either by phone or email when your vehicle is assigned to a truck, and then our driver calls your pickup contact. When the driver picks up your vehicle, he will do a detailed inspection of your vehicle on the Bill of Lading. You will both sign this form and you should receive a copy. The driver should contact you from the road as he gets near to schedule an approximate time for delivery. The same Bill of Lading will be present on delivery so you can both re-inspect the car.
The car transport driver will take every precaution to deliver you vehicle without incident; however, if damage should occur, you must report this damage upon delivery on the Bill of Lading and never-the-less pay the carrier the balance owed. It is important that you and the transport driver sign this document. Claims cannot be processed by our insurance company if damage is not noted at time of delivery. We also recommend digital photos of before and after. But damages are rare events and normally your vehicle arrives dirty but in the same condition it left.
Do I need to be present when my vehicle is picked up and delivered?
It is strongly recommended that you (or a person you designate) be present for the pick-up and the acceptance of the delivery of your automobile. The car transport driver will inspect your vehicle for damage and provide a condition report for you to sign at pick-up and delivery. Being present at these times ensures that you verify this documentation of your vehicles condition, which is important should any problems arise. If you’re the purchaser of the vehicle being transported, the only evidence of the original condition of the automobile is the documentation provided by the seller and acknowledged by the carrier driver. You should take the time to inspect the automobile for any damages that may have occurred during transit.
What type of truck will my vehicle travel on?
Most of the time, your vehicle will be transported on a car hauler with room for 8 to 9 cars. These are the types of trailers used to transport new cars to automotive dealerships. The trucks are quite a bit longer than a conventional moving van or a normal semi trailer. Urban areas are most often accessible for pick-up and delivery service to your doorstep. Keep in mind that because of the height of these trucks, and the lack of maneuverability, they sometimes cannot always travel onto rural streets, especially areas off the main roads that have low hanging trees or low clearance bridges. It may be possible for you to use a local service with a smaller truck, if we encounter any restrictions in reaching the exact location for your pick-up or drop-off.
What are the minimum/maximum clearances if my vehicle has been modified?
It is important to let us know if you have made any permanent modifications to your vehicle such as a lift kit. No one wants any surprises at the time of pick-up that would delay your transport. Transport carriers require a minimum vehicle ground clearance of 4″ to ensure safe loading and unloading. Additionally, most transport carriers require that your vehicles height does not exceed 7′ (seven feet).
Can I put things in my vehicle?
This practice is discouraged. Putting a few items in your trunk is OK, but generally not much more than that is allowed. Auto transport companies must abide by Federal laws and aren’t licensed to transport household goods.